Dear customer, thank you for your attention to our store!

To ensure your shopping experience, please read the following important tips carefully before placing an order:

(1) Packaging and transportation instructions: Due to the packaging volume restrictions of international logistics transportation,
large-sized carpets exceeding a certain size will be transported in folded packaging.
Therefore, there may be creases when you receive the goods. We will provide you with some methods to quickly restore the creases,
such as: pressing the carpet with heavy objects, rolling up the carpet in reverse, etc. If you mind, please place an order with caution.

(2) Color display instructions: The carpet pattern is machine-printed.
Due to factors such as screen color difference and light environment,
the actual color may be slightly different from the web page display. If you have high requirements for color,
you can contact customer service to obtain detailed pictures of the actual product.

(3) After-sales guarantee instructions: If you are not satisfied with the carpet after receiving it or find that the carpet is damaged,
you can contact the online customer service immediately. We will help you deal with after-sales problems as soon as possible.
We do not want you to start the platform dispute process. Thank you for your understanding.

(4) Customization and size description: We can make carpets with a maximum width of 300cm on one side, and the other side can be extended indefinitely. If you need, you can contact us and provide the size, style, and country of delivery you need. We will calculate the best price for you.
If you can't find the size in the link, you can click the "Buy Now" button to select the appropriate size on the page.



Dear customer, welcome to our store!

Before placing an order, please take a moment to check the following important information:

• New product floating hair treatment:
When you first receive the product, you may find some floating hair due to the manufacturing process, which can be removed by patting or vacuuming. It has nothing to do with the quality of the product. Please feel free to use it.

• Color accuracy:
Our product images are professionally taken; however, due to different monitor settings, ambient light, etc., there may be slight color differences. Please refer to the actual product for the most accurate presentation. If you have high requirements for color, please understand and accept it before purchasing to avoid disputes after receiving the product.

• Delivery time limit:
We generally make items within 24 hours and all packages will be shipped within 5 working days. There may be slight delays during peak promotion periods.

• Packaging details:
Your product will be safely packaged. Please check whether the package is obviously damaged when receiving it. If the package is damaged, please refuse to accept it so that the courier can handle it accordingly.

• Accurate address requirements:
We only ship to the confirmed address provided at the time of payment. Please check your delivery details carefully to ensure accuracy.

• Customized Shipping Solutions:
For bulk orders, please contact our customer service to select the best shipping method and get the best deal possible.

• Drop shipping support:
We offer a drop shipping service - your order can be shipped directly to your customer and the package will not mention our store details.

• Order Protection:
If the protection period of your order is about to expire, please contact us immediately. We can extend the protection period to ensure your payment remains safe until you are completely satisfied.

• Measurement Disclaimer:
Please allow 1-5 cm (1-2 inches) manual measurement error. Please confirm that you can accept this range error before creating an order.

• Custom Size Request:
Need a size not listed? Please contact our customer service first. We are happy to provide custom sizes and provide you with a personalized quote.

• Customer Satisfaction:
If your item does not meet your expectations or you experience any problems when receiving it, please contact us directly before leaving feedback or opening a dispute. We are committed to resolving any issues to your satisfaction.

• Creases on the product:
In some areas, shipping regulations require our rugs to be folded, which may cause temporary creases. These creases will fade over time or can be easily removed by:
• Roll the product in reverse.
• Iron the product gently.
• Place a heavy object at each corner to flatten it.
• Spray lightly with water and let sit.

• Follow our store:
Don't miss out on exclusive promotions, coupons, and free gifts with your purchase - click the Follow button in our store.

• Customer Service Hours
Our customer support team will help you during the following hours:
• Beijing time: 09:00–12:00 / 14:00–18:00
• Moscow time: 04:00–07:00 / 09:00–13:00
• New York time: 20:00–23:00 / 01:00–05:00
• London time: 03:00–06:00 / 08:00–12:00
We also monitor messages outside these hours and respond as quickly as possible.
Thank you for choosing our store. We look forward to serving you and ensuring you have a pleasant shopping experience!
If you have any questions or need further assistance, please feel free to contact our customer service team.